Responsible Gambling

SuperAussieLotto is committed to promoting responsible gambling. We believe that gambling should always be an enjoyable activity, and we strive to ensure that our players have a safe and secure environment to play. However, we understand that gambling can be problematic for some individuals, and we are dedicated to supporting players who may need assistance in managing their gambling behavior.

1. Play Responsibly

Gambling is a form of entertainment, and it should never be seen as a way to solve financial problems. We encourage all our players to:

  • Set personal limits on the amount of time and money spent on gambling.

  • Never gamble with money you cannot afford to lose.

  • Be mindful of how much time you spend playing.

If you ever feel that your gambling habits are becoming problematic, it’s important to seek help immediately. We are here to provide you with the resources and support you need.

2. Self-Exclusion

If you feel that you are losing control over your gambling, SuperAussieLotto offers a self-exclusion service. This allows you to take a break from gambling by temporarily or permanently restricting access to your account. You can manage your self-exclusion preferences directly through your account settings or by contacting our customer support team for assistance.

Additionally, we recommend using the BetStop self-exclusion service, a free national tool that allows individuals to restrict access to all licensed online gambling platforms in Australia. For more information, visit BetStop.

3. Resources and Support

We strongly encourage those who believe they may have a gambling problem to reach out to professional organizations and support services. Below are some helpful resources available for confidential assistance:

  • Gambling Help Online: A 24/7 support service offering confidential help and advice. Visit Gambling Help Online or call 1800 858 858.

  • National Gambling Helpline: Available 24/7 for advice, counseling, and referrals. Call 1800 858 858.

  • GambleAware: A site dedicated to providing information, support, and services related to problem gambling. Visit GambleAware.

  • Financial Counseling: If gambling is affecting your financial wellbeing, a financial counselor can help you regain control of your finances. For information on financial counseling services, visit National Debt Helpline.

4. Setting Limits

At SuperAussieLotto, we allow players to set limits on their gambling activity. These limits may include:

  • Deposit Limits: Limit how much you can deposit within a set period (daily, weekly, or monthly).

  • Loss Limits: Set a maximum amount you are willing to lose within a given time frame.

  • Time Limits: Limit the amount of time you spend gambling per session.

  • Notification Limits: Receive alerts when you are nearing your set limits.

These tools help players stay within their personal boundaries and ensure a healthy gambling experience.

5. Signs of Problem Gambling

Recognizing the signs of problem gambling early is essential in seeking help. Some common signs include:

  • Gambling with money you cannot afford to lose.

  • Borrowing money or selling possessions to fund your gambling.

  • Spending more time and money on gambling than intended.

  • Feeling distressed, anxious, or guilty about your gambling habits.

  • Neglecting personal responsibilities, such as work, relationships, or other commitments.

If you identify with any of these signs, it’s important to seek support immediately.

6. Helping a Friend or Family Member

If you are concerned about a friend or family member's gambling behavior, there are several ways you can help:

  • Encourage them to set limits and be mindful of their gambling.

  • Support them in seeking professional help, such as counseling or support groups.

  • Offer a listening ear and avoid enabling their gambling habits.

You can also contact organizations like Gambling Help Online or GambleAware for advice on how to provide support.

7. Contact Us for Assistance

If you need assistance or have any questions related to responsible gambling, please don’t hesitate to contact our customer support team. We are here to help you.

Conclusion

At SuperAussieLotto, we are committed to ensuring that your experience with us is safe, enjoyable, and responsible. We encourage all of our players to gamble responsibly and seek help when needed. If you ever feel that your gambling is becoming a problem, please remember that there are resources available to support you. Your well-being is our top priority.